Shipping Info
Delivery & Shipping Overview
Total Delivery Time = Processing Time + Shipping Time
Delivery times may vary depending on the destination, shipping method, product type, customs clearance, and other circumstances outside our control.
Processing Time
Most of our products are made to order and require approximately 1–3 business days for processing and preparation before shipment.
For customized products, additional processing time may occasionally be required depending on the complexity of the customization and design confirmation process.
Shipping Methods & Rates
Standard Shipping: 8–15 business days — $9.99 USD per order
Expedited Shipping: 5–7 business days — $25.99 USD per order
Super Shipping: 3–5 business days — $39.99 USD per order
*Shipping times listed above refer to transit time after your order has been processed and shipped. They do not include processing or production time.
*Actual delivery times may be affected by customs clearance, peak shopping seasons, severe weather, carrier delays, transportation disruptions, or other circumstances beyond our reasonable control.
Delivery & Address Information
Address Accuracy: Orders are shipped to the delivery address provided during checkout. Please carefully review your shipping information before completing your purchase. If your shipping address differs from your billing address, make sure the correct shipping address is selected before placing your order.
Address Changes: If you need to change your shipping address, please contact us as soon as possible after placing your order. We will make reasonable efforts to update the address before the order is shipped. Once an order has been dispatched, we generally cannot change the shipping address or shipping method.
Undeliverable Packages: If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping or reshipping costs may apply. If a refund is requested and the package has already been returned to us, applicable return shipping, handling, or other non-recoverable costs may be deducted from the refund where permitted by applicable law.
Order Tracking
Once your package has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to track your shipment.
You can use the tracking information provided in your shipping confirmation email to monitor the status and progress of your delivery.
Taxes & Customs Duties
Depending on the destination country and applicable regulations, your order may be subject to import duties, taxes, customs clearance fees, or other charges imposed by local authorities.
Import Duties & Taxes: Any applicable import duties, taxes, customs clearance fees, or similar charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.
Customs Delays: Customs clearance procedures may cause additional delivery delays. These delays are outside our reasonable control.
Refused Shipments: If a package is refused or rejected because of applicable customs duties, taxes, or other destination-country charges, the customer may be responsible for return shipping costs, handling fees, customs charges, and other non-recoverable costs. Applicable costs may be deducted from any refund where permitted by applicable law.
*We cannot declare purchased products as gifts or intentionally declare a lower value than the actual transaction value when required to provide customs documentation.
Delivery Delays
While we work with shipping carriers and logistics providers to help ensure timely delivery, estimated delivery times are not guaranteed. Delays may occur due to customs processing, carrier disruptions, severe weather, peak seasons, transportation delays, incorrect address information, or other circumstances beyond our reasonable control.
If your order experiences a significant delay, please contact our customer support team at [email protected] so that we can help check the shipment status.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at [email protected].
For damaged packages, please provide photographs of the package and the damaged product when possible. This information may help us investigate the issue with the shipping carrier and determine the appropriate resolution.
Need Help?
If you have any questions regarding your order or shipment, please contact our customer support team:
Email: [email protected]
Customer Support: Available 24/7 online
Our customer support team is available online 24 hours a day, 7 days a week.
Last Updated: September 11, 2026