PRIVACY POLICY
This Privacy Policy describes how Signscustoms ("we," "us," or "our") collects, uses, and discloses personal information when you visit, use, or make a purchase from our website.
1. What Information We Collect
We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to our newsletter, participate in a survey or promotion, contact customer support, or otherwise interact with our Site.
Account & Order Information: Your name, email address, shipping address, billing address, phone number, order details, and other information necessary to process and fulfill your purchase.
Payment Information: Payment information required to complete a transaction. Payments may be processed by third-party payment providers, such as PayPal or other payment services available at checkout. We may not have access to or store your full payment card details.
Gift Recipient Information: Names, shipping addresses, and other information about gift recipients that you provide when placing an order. This information is used primarily to process and deliver the requested order.
Customer-Supplied Content: Photos, images, text, names, or other information you provide when ordering customized products. This information is used to create and fulfill your customized order.
Automated Device Information: Information that may be collected automatically when you visit our Site, including your IP address, browser type, device type, operating system, referring pages, pages viewed, and information about how you interact with our Site.
Cookies and Similar Technologies: Information collected through cookies, pixels, tags, and similar technologies that help us operate, analyze, and improve our Site and services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To process, confirm, and fulfill your orders.
To process payments and provide shipping and delivery services.
To create and fulfill customized products based on the information you provide.
To communicate with you about your orders, purchases, account, or customer service requests.
To provide customer support and respond to inquiries.
To improve our products, website, services, and overall shopping experience.
To personalize your shopping experience and provide relevant product recommendations where applicable.
To administer promotions, surveys, contests, or other features of the Site.
To send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.
To detect, investigate, and help prevent fraud, unauthorized activity, security incidents, and misuse of our Site.
To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Customer Photos and Customized Content
For customized products, you may provide photographs, names, text, or other personal content for the purpose of creating your order.
We use customer-provided content primarily to process, design, produce, and fulfill the customized product you request.
We will not use customer-submitted personal photographs or other personal customized content for advertising or promotional purposes without appropriate permission.
You are responsible for ensuring that you have the necessary rights and permissions to provide any photographs, images, text, or other content submitted through our Site.
4. How We Protect Your Information
We use reasonable technical and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payment transactions are processed through the payment providers available at checkout and may be subject to their own security measures and privacy practices.
We limit access to personal information to individuals and service providers who reasonably need access to perform their services or responsibilities.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
5. How We Use Cookies
We use cookies and similar technologies to help operate our Site, remember shopping cart information, understand how visitors use our Site, improve website functionality, and analyze website traffic and performance.
Some cookies may also be provided by third-party service providers that assist us with analytics, advertising, payment processing, or other website functions.
You can adjust your browser settings to refuse or limit certain cookies. However, disabling cookies may affect the functionality or availability of certain features of our Site.
6. Disclosure to Third Parties
We may share personal information with third-party service providers when reasonably necessary to operate our business and provide our Services.
These service providers may include:
Payment Providers: To process payments and transactions.
Shipping and Logistics Providers: To process and deliver orders.
Website and Technology Providers: To host, operate, maintain, and improve our Site and services.
Analytics and Marketing Providers: Where applicable, to understand website activity, measure advertising performance, and improve our marketing.
Customer Support Providers: Where applicable, to help us respond to customer inquiries and provide support.
We may also disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate suspected fraud or misuse, or protect the safety of our customers, business, or others.
We do not sell or rent your personal information to third parties for their independent direct marketing purposes.
7. Marketing Communications
If you choose to receive marketing communications from us, we may send you promotional emails or other marketing messages about products, offers, or updates that may be relevant to you.
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in the email.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or customer service messages.
8. SMS Communications
If SMS marketing or text-message communications are available and you choose to opt in, we may send you promotional or service-related messages in accordance with your preferences and applicable law.
You can opt out of SMS marketing communications at any time by replying STOP to a marketing text message, where supported.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.
You may also have the right to withdraw consent to certain processing activities or object to certain uses of your personal information, where applicable.
To make a privacy-related request, please contact us using the information provided in the Contact Us section below. We may need to verify your request before taking action where required or permitted by applicable law.
10. Account Information
If you have created an account with us, you may review or update certain account information through your account where those functions are available.
If you need assistance updating or requesting deletion of your personal information, you may contact us directly at [email protected].
11. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
The length of time personal information is retained may vary depending on the type of information and the purpose for which it was collected.
12. Third-Party Links
Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by Signscustoms.
Third-party websites have their own privacy policies and practices. We encourage you to review the privacy policies of any third-party website you visit.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
13. Children's Privacy
Our Site is not intended for children who are not legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and address the situation as appropriate.
14. International Visitors
Depending on where you are located and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we will take appropriate measures regarding the transfer and processing of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.
When we make changes, we will post the updated Privacy Policy on this page and update the "Last Updated" date below.
Last Updated: September 11, 2026
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Email: [email protected]
Customer Support: Available 24/7 online
Our customer support team is available online 24 hours a day, 7 days a week.